Returns and Refunds

MB Zen Products

We understand sometimes a match doesn’t happen with an MB Zen product. That’s ok. This is why we offer 45 days to try our products without risk.

If for whatever reason you don’t want to keep your MB Zen product, simply contact us within 45 days after the date of purchase and we will give you a full refund of the purchase amount (excluding shipping costs).

We will also cover the return shipping costs.

If you have any question about our return and refund policy, want to return a product and request a refund, please email us at hello@mbzen.com

***PLEASE NOTE THAT NORMAL SHIPPING TIME ESTIMATIONS ARE NOT APPLYING RIGHT NOW DUE TO COVID-19. WE CANNOT GUARANTEE THE SAME DELIVERY SPEED AS IN NORMAL CONDITIONS AND HENCE WE WILL NOT REFUND SHIPPING COSTS DUE TO A LONGER THAN EXPECTED DELIVERY TIME. IF YOU PLACE AN ORDER WITH US, WE WILL CONTACT YOU WITH A MORE ACCURATE DELIVERY DATE ESTIMATION BEFORE SHIPPING IT OUT TO YOU. WHILE THIS EXTRAORDINARY SITUATION LASTS, WE WILL REQUIRE A CONFIRMATION FROM YOU BEFORE SHIPPING YOUR ORDER. THANK YOU FOR YOUR UNDERSTANDING.***

Other Non-MB Zen Products

While we only post and promote products we would use ourselves, we cannot offer any sort of refund/return on products we don’t actually sell ourselves.

We recommend you to get in touch with the product manufacturer/distributor.

If you think we should stop promoting any product, please let us know by emailing us at hello@mbzen.com